Shipping + Return Policy
Returns/Exchanges/Refunds:
ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES.
Please shop carefully.
Shipping Costs:
We use flat-rate USPS for shipping. If you spend $149 or more your shipping is free.
Order Processing and Ship Times:
Orders are processed at our office daily and picked up by USPS Monday through Friday, excluding major holidays. We ship orders out as quickly as we can. Recently we've received far more orders than expected and our processing times are slower than we'd like. While USPS times vary, California orders generally arrive in 1-2 days once they leave our warehouse. Orders to the other continental states take between 2-6 days and international orders can take up to six weeks once they're shipped and pass through customs in the destination country.
Damaged Shipments:
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.
Duties:
When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We at Send It Clothing Co. have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.
Care & Quality:
We take pride in the quality of our product and want you to be satisfied with your purchase. Sometimes our Quality Control process can miss defects so before you take the tags off, take a quick look at your product for any possible damages/defects. If you find something we've missed, reach out to us. If your order is correct, we recommend cutting the hang tags off and not ripping them as you may cause a hole in the product if you're not careful.